Please read the following terms & conditions carefully, as they govern all bookings and modifications made (whether through online or otherwise) for ground transportation with MYCAB.
By making a booking, you acknowledge and accept these terms & conditions in their entirety.
MYCAB means MYCAB International S.A (company number B 97249) whose registered office is 296 – 298, Route de Longwy, L-1940, Luxembourg.
1.2 MYCAB Promise
MYCAB’s intension is to provide reliable, safe and enabled (flexible) services to you at a fair price and in doing so, MYCAB ensures its best efforts to meet or exceed your expectations.
MYCAB also wishes to fulfill its corporate social responsibility in all regions of its operations.
1.3 “You” and “your”
“You” and “your” means any individual, company or other entities, who places the booking with MYCAB.
1.4 Service Provider
Service Provider is a third party transportation company specialized in the transport of persons. Assignments are conducted by contracted third party taxi company’s own managed vehicles, or by affiliated transportation companies. The contract outlines MYCAB brand promises and minimum service standards to be followed by the service provider.
2.1 For registered users, the login ID & password provided by MYCAB is your access to booking. Booking / amendment, originating through your ID is deemed as your booking / amendment.
2.2 The correctness and completeness of all information related to your booking, including address, number of passengers, luggage and any special need/s related to vehicle and driver is your responsibility.
2.3 MYCAB product segments availability in the inventory is subject to lead-time of the booking.
2.4 MYCAB may subcontract its obligation to provide reliable, safe and enabled services to you.
- Amendments/ rebooking / Cancellation to Bookings
3.1 Deadline for amendment, rebooking or Cancellation of your booking is listed on your booking confirmation.
3.2 Rebooking is classified as new booking and has a new booking number and new booking terms are stated on your booking confirmation.
3.3 Amendment, rebooking or Cancellation of your booking/s is to be made before specified date & time (lead-time) as stated on your booking confirmation. The lead-time varies from destination to destination world over. It may range from 24 hour to 2 hours. However, for most destinations it is 2 hours. You must check it on your booking confirmation and avoid assumption.
3.4 Cancellation received within the stipulated time will be fully refunded.
3.5 Cancellations request made after lead-time will be fully charged.
3.6 No-show without cancellation will be fully charged.
4.1 MYCAB aims to offer most competitive rates to its customers globally by constantly comparing its pricing with the other options available to the customer in the market.
4.2 The pricing is benchmarked with basic Taxi service available in that market. However, MYCAB add some extra for other services such as fulfillment, flight monitoring, and additional attributes pre-selected such as baby car seat, green vehicle, etc to ensure availability, reliability, safety and flexibility of your travel compared to traditional taxi industry.
4.3 MYCAB can offer special deals for customers globally or in a specified market based on business relationship.
4.4 MYCAB can also from time to time offer marketing campaign with special pricing to selected customers based on business proposition.
4.5 MYCAB can amend the quotation, if there is any material change to the original itinerary, number of passengers / baggage, route and the type / size of vehicle.
4.6 For the purpose of offering multiple currencies in MYCAB booking application, MYCAB seek exchange rates from reputable financial institution/s. The selection of financial institution for this purpose is at MYCAB’s discretion
4.7 Fare agreed at the time of booking will be charged even if you do not avail the full journey.
4.8 MYCAB can change pricing in the system whenever it deems fit.
- The service
5.1 MYCAB ensures you meet the driver smoothly at the time of your pick up. For this purpose, you are required to provide your mobile phone number (with international code) in your booking information.
5.2 In case you are not able to located the driver at the time of pick up and you have not provided your mobile phone number (with international code) with your booking, it is your responsibility to call MYCAB Support (at published number/s) and inform of any delay or problem locating the driver before making alternative arrangements. In case you have not provided your mobile phone number and make alternative arrangements without informing MYCAB, you will be fully charged even if you are available at your pick up place on time
5.3 The regulations of the relevant National Road Traffic Acts apply during the entire ride, particularly the general obligation to wear seat belts and follow general road safety laws.
5.4 The instructions of the chauffeur must always be followed, as the driver has the responsibility to safely perform the ride and is always attentive to the welfare of his passengers.
5.5 In event of car break down during your journey, MYCAB will endeavor to arrange an alternative car to complete the journey as soon as practicable.
6.1 MYCAB shall use all reasonable endeavors to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control.
6.2 Under no circumstances shall MYCAB be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatsoever.
6.3 You shall indemnify MYCAB against any losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
6.4 All luggage is carried entirely at your risk.
6.5 MYCAB shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or
terrorist attack, or other circumstances beyond its control and will not be liable for any claim.
6.6 It is your responsibility to ensure you do not leave anything belonging to you in the vehicle. You must check the vehicle before you leave it.
6.7 In case you leave anything in the vehicle, please call MYCAB Support immediately. MYCAB Support will contact the driver to check if your lost item is in the vehicle and will inform you accordingly.
6.8 Any complaint or claim regarding your booking must be logged with MYCAB within fifteen (15) days of the journey date.
- Processing of personal data
7.3 MYCAB ensures your online payment security and is Payment Card Industry (PCI) Data Security Standard (DSS), PCI DSS compliant.
- Accidental Insurance / Travel Guarantee
8.1 MYCAB uses third party Service Providers and does not own vehicles or drivers. Incase of any accident in transit, the insurance arrangements are the Service Providers responsibility and insurance terms vary from destination to destination, globally. To seek guidance on accidental insurance in any destination you wish to travel, please contact MYCAB Support.
8.2 MYCAB offers Travel Guarantee on your request at an additional cost. This guarantee only pertains to your departures where you miss your flight due to MYCAB. MYCAB travel guarantee indemnifies you up to Euro 1500, incase MYCAB is the cause of you missing your flight, however, this is not implemented in case you are not present at pickup time.
8.3 To claiming the travel guarantee, please contact MYCAB Support as soon as possible after you miss your flight. MYCAB Support will offer you alternate options. After you choose from offered options, MYCAB will confirm you how to proceed further and will confirm you verbally and via e-mail.
8.4 Please note that you can only claim what you have accepted from the options given by MYCAB Support. You will be required of provide evidence of the claim, such as boarding pass/es, taxi receipt of the approved route etc.
8.5 In case you are dropped off late at the airport and you do not wish to take the next available flight, MYCAB will pay for your taxi drop off to your original pick-up point.
8.6 To process your claim, you must provide your bank details along with your proof of expense to MYCAB Support. The payment is to be credited to your account within 15 days.
9.1 MYCAB at all times reserves the right to modify its booking application/s in a reasonable manner, in consideration of the interests of the user.
9.2 In addition, MYCAB has the right to temporarily or permanently suspend its services on important grounds, even without informing the user individually.
9.3 MYCAB may change these terms and conditions at any time by posting changes to its website/s.
9.4 The usage of MYCAB product & service conform to the most recent terms & conditions displayed online.
9.5 Please review these terms and conditions regularly to ensure that you are aware of any changes.
- Contacting Us
10.1 To contact MYCAB Support or if you have any questions regarding this Terms & Conditions, you may contact us at:
Telephone : +44 121 468 1000
MYCAB International S.A
296 – 298, Route de Longwy,
Last Edited on 2015-01-04